Privacy Policy

Privacy Policy

Welcome to the Website of «Hotel Delfini».

Our Company takes the privacy of its clients seriously into account. This Privacy Notice is to let you know how the Company protects the privacy of your communications and collect, process, use and store your personal data through our Website as well as the rights you have with regard to the foregoing collection and processing of your personal data. By visiting our Website using you acknowledge of having read and fully taken into account this Privacy Notice.

This Privacy Notice applies only to our Website under the top level domain the Website. Users should be aware that our Website may also contain links to other websites, yet our Company cannot be held responsible for the data processing practices or the content of such websites.

1. Subject Matter

1.1. The present Notice sets out the terms and conditions which « Hotel Delfini » follows in order to protect the privacy of our clients. It describes the conditions under which we make any collection and processing of your personal data and ensure their confidentiality (“Privacy Notice”).

1.2. Reserves the right to amend and update this Privacy Notice, whenever it deems it appropriate, and any changes thereof shall come in force and effect from the instance they appear online at the present webpage of the Website.

1.3. If any provision of this Privacy Notice is declared void or unenforceable, such provision shall be severed from this Privacy Notice, which shall otherwise remain in full force and effect to the extent that the original intent of this Privacy Notice will not be altered in any material respect.

2. Principles of Data Processing

We fully respect your fundamental rights and render protection of your privacy a priority of our Company. In this context, when processing your personal data, we follow the following basic principles:

2.1. We submit your personal data to legitimate and legitimate processing, and we maintain full transparency vis-à-vis the way we handle your personal data.

2.2. We collect and process your data only for specified, explicit, and legitimate purposes as outlined in this policy, and we do not process it further in a manner incompatible with these purposes.

2.3. We process your personal data only to the extent that it is appropriate and relevant to the above purposes, while limiting the processing to the measure necessary for these purposes.

2.4. We make reasonable efforts with your own assistance to ensure that your processed data is accurate and, where necessary, updated with regard to the purposes of the processing, taking all reasonable steps to immediately delete or correct it in case of inaccuracy.

2.5. We keep your personal data in a form that allows you to identify yourself only for the time required for the above processing purposes.

2.6. We process your personal data in a way that guarantees its security by using appropriate technical or organizational measures.

2.7. We do not intend to further process your personal data for purposes other than the one for which they are collected.

2.8. We inform you that there is no obligation to provide your personal data and that there are no possible consequences from the choice not to provide it. Furthermore, we inform you that your personal data will not be used for automated decision making, including profiling.

2.9. Without prejudice to what is stated in this policy, we do not disclose and transmit your personal data to third parties without your consent, unless permitted by law or by our contractual agreement with you.

2.10. Please be advised that we do not pass on your personal data to a third country or international organization for which there is no European Commission decision under the GDPR.

2.11. In general, we comply with all applicable laws and comply with all our statutory obligations, as data controllers of your personal data.

3. Types of Data Collected

At the point in the process of services, you may provide the following types of personal data to our Company:

3.1. When you enter our website:

· Google Analytics

· Cookies

· Ip address

· Consumer habits

3.2. At the point of Newsletter

· Ip address

· E mail

3.3. At the point of “Message Us”

First name

Last name




Your message

3.4. When you create an account

· First name

· Last name

· Address and contact data.

· Email

· Date of Birth

· Remarks

3.5 When you make a booking

· First name

· Last name.

· Address and contact data.

· Email

· Date of birth

· Approximate Arrival Time

· Billing informations (credit card details)

3.5. Any other personally identifiable information directly provided by you during the use of our electronic commerce services or during interaction with our social media channels.

3.6. Our Company does not collect or gain access in any way to special categories (“sensitive”) of personal data or data relating to criminal convictions and offenses by its clients. You have an obligation to refrain from posting such data concerning yourself or third party data subjects. In the event that you submit such data to our Website, these will be removed as soon as we become aware of them. We have no liability to you or to any third parties for any processing of sensitive data due to your actions or omissions in breach of this obligation.

4. Purposes and Legal Bases of Data Processing

4.1. Personal data necessary for the navigation and use of our Website is collected and processed by our Company pursuant to Article 6 § 1 (b) of the GDPR for the following purposes:

· Technical capability for the smooth operation of our Website.

· Friendly and user-friendly operation of our site.

· Improve your online experience while navigating and using our site.

· Recording consumer habits through the use of anonymous statistical data.

4.2. Personal data necessary for the provision of our services within our contractual relationship is collected and processed by our Company pursuant to article 6 § 1 (b) of the GDPR for the following purposes:

· Performance of our contractual obligations towards our Users and Clients.

· Immediate, adequate and efficient provision of our services.

· Communicating with our clients in the framework of the execution of our services and for the resolution of any complaints.

· Improvement, management and review of our products and services to meet the needs of our clients as much as possible.

· Administration, organization and function of our business.

4.3. Our Company collects and processes your personal data solely for the purposes mentioned above and only to the extent that is strictly necessary to effectively serve them. Data collected are relevant, appropriate and no more than what is required in view of the above purposes, whereas we strive to keep them accurate and up to date. Furthermore, your data are retained only for the period required to achieve the purposes, for which they are collected and processed, and are afterwards deleted.

5. Consent

5.1. Our Company may process personal data only with your lawful consent for the following purposes:

· For the purposes of commercial communication, marketing and advertising of our services or third party services via SMS, telephone, e-mail, internet, fax, mail, social media and / or any other appropriate communication channels.

· For personified market research and / or analysis purposes to better understand your needs, preferences, interests, experiences and / or habits as a consumer.

· To operate and manage any reward programs.

5.2. You give us your consent to the processing of your personal data for the above purposes with an electronic statement in a manner clearly distinguishable from other consents or notice and in an intelligible and easily accessible form using clear and plain language. Your consent is freely given and your personal data is given without such a provision being a legal or contractual obligation or a requirement on behalf of our Company for the performance of a contract between us.

5.3. In this context, by giving your consent, you explicitly state that you wish to provide your consent for the above purposes in accordance with the terms and conditions of this policy. You may provide your consent in the following ways:

· At the point of Message Us

· When you create an account

· At the point of Newsletter

· When you make a booking

5.4. You have the right to withdraw your consent at any time. Withdrawal of your consent does not affect the lawfulness of the treatment of your data prior to its revocation. Your consent is also revoked in the same manner as provided.

6. Data Recipients

6.1. The Company shares your data with its subsidiaries in the process of pursuing the purposes of data processing at Group level.

6.2. The Company does not assign your personal data or interconnect its database with any third parties, public authorities or other organizations for financial or other consideration.

6.3. For the execution of the purposes mentioned in this Notice, our Company may provide access to or transmit the following types of your data to the following processors for and on behalf of:

Your personal data to our information technology maintenance and support providers for the smooth operation of Website and our information and communication systems.

Consumer behavior data and contact information to third-party marketing and advertising companies for the commercial communication, marketing and advertising of our services or third-party services.

Your personal data to third-party consultants to provide data analysis services.

6.4. The processing of your personal data by our data processors mentioned above is executed under our control and orders and is subject to the same data protection policy or to a policy of at least the same level of protection.

6.5. In the event that we are required by a court or other administrative authority and in any other case that we are legally bound to do so, our Company may transfer your personal data to public authorities to the extent specified by law prior to you being informed.

7. Data Security and Confidentiality

7.1. In order to ensure the proper use and integrity of your personal data and to prevent their unauthorized or accidental access, processing, deletion, alteration or other use, our Company applies appropriate internal policies and takes all appropriate organizational, technical, physical, logical and procedural security measures, as well as technical standards, in accordance with applicable laws and regulations.

7.2. The processing of your data by our Company is conducted in a manner that ensures their confidentiality and physical and logical security, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks for your rights and freedoms, which are applicable in each circumstance.

7.3. Your personal data is processed solely by authorized personnel of our Company, bound by strict obligations of confidentiality.

7.4.Our Company may store your credit / debit card and/or paypal data under strict conditions of confidentiality and with the use of secure communication protocols. In addition, if you communicate with us via email or by other means, we will collect your personal data related to such communications under the terms and conditions of this Privacy Notice, in order to respond to your requests and to improve our services.

8. Retention of Personal Data

8.1. We keep your personal data for as long as it is each time necessary for the relevant purposes of their processing.

8.2. Our Company may retain your personal data after the expiration of their relevant processing purposes in the following limited cases:

In case that there is a legal obligation under a relevant statutory provision.

In case of any claims against our Company, for as long as necessary to defend our rights and legitimate interests before any competent court and any other public authority.

8.3. After the period of retention, your personal data is erased from our databases and systems in accordance with our data protection policies and provided that their retention is no longer required for the fulfillment of the purposes we have described above.

9. Your Rights

9.1. Without prejudice to applicable law and subject to any limitations thereof, you have the following rights:

Request for access to your personal data and information related to their processing and obtain a copy thereof.

Request for the rectification of any inaccuracies or any missing personal data of yours.

Request for the erasure of your personal data.

Request for the restriction of the processing of your personal data in cases explicitly provided for by law.

Request for the portability of your personal data to another controller in a structured, commonly used and machine-readable format (eg cd).

Object to the processing of your personal data in cases explicitly provided for by law.

Object to a decision taken solely on the basis of automated processing, including profiling, which has impact on you or significantly affects you. Any requests relevant to the above are addressed in writing to our contact details mentioned in this Notice.

9.2. Our Company will respond to any of your requests within one month from their receipt. Upon prior notice, this period may be extended by a further two months if necessary, taking into account the complexity of the request and the number of any other pending requests. In case of rejection of your request, we will provide relevant justification.

9.3. If your request does not meet the requirements of applicable law, our Company reserves the right either to: (a) impose a reasonable fee, taking into account the administrative costs of providing the information or communicating or executing the requested action, or (b) reject your request.

9.4. In the event of any violation of your personal data, which may place your rights and freedoms at a high risk, and provided that it does not fall under one of the exceptions expressly provided for by applicable law, we undertake to inform you without undue delay.

9.5. If there are any doubts as to the identity of the individual submitting the request, we reserve the right to request the provision of additional information necessary to confirm his / her identity.

9.6. If your rights are infringed, we inform you that you have the right to file a complaint with the Greek Data Protection Authority or with any other competent supervisory authority.

10. Your Obligations

10.1. By using our Website and by providing your personal data upon your consent, you acknowledge that you are required to state your actual, accurate and complete information requested by our Company. Furthermore, you must inform our Company of any changes to your information so as to ensure it is kept up-to-date and accurate.

10.2. If you are found to be in breach of your obligations or if our Company has reasonable suspicion that the information you provide is false or incomplete or in any way contrary to applicable law or this Privacy Notice, we retain the right to reject your application. In this case, you have no right to any compensation due to the rejection of your application.

10.3. You acknowledge that our Company may delete, cross-check, supplement or modify the information you provide based on information lawfully provided by third parties. In this case, our Company will provide you with relevant notice in compliance with applicable law.

10.4. By using our Website you confirm that you are over sixteen (16) years old. If you are under the age of sixteen (16) you have the obligation to abstain from any use of our Website and from any transfer of your personal data without the consent of the person who exercises your parental responsibility. If you fail to comply with the foregoing obligations, you must immediately notify our Company. In any case, using the Site, you acknowledge that our Company is not responsible for your violation of the obligations mentioned above to the extent that it is unable, even if it makes reasonable efforts, to verify your age or to receive consent from your guardian.


What are cookies and why do we use them?

There are two types of cookie that may be used during your visit on our website:

– Technical cookies: these are necessary for the website to function correctly and to permit browsing by the user; without these, a user may not be able to view the pages correctly or to use certain features.

– Profiling cookies: these are used for creating user profiles to send advertising messages in line with preferences shown by the user during browsing.

Cookies, whether “technical” or “profiling”, can also be classified as:

Site Functionality Cookies: These cookies are used to identify users between page loads and are essential in enabling you to browse the website, such as remembering certain user settings. Without them, certain services provided (such as use of the shopping bag) on the website could not be provided.

Analytics Cookies: These cookies are used to measure and analysis how the visitors use the website (for example site traffic, total sales through the Website, the pages visitors go to most often and pages from which the visitors get error messages) in order to continuously improve the Website and the customer shopping experience. All information collected by these cookies is anonymous and are not used to identify you.

Customer Preference Cookies: Functionality cookies remember your preferences and behavior and help us to personalize your shopping. So, if the last time you visited, you decided that you wanted to shop the site in English and see prices, that’s what we’ll show you.

Targeting & Advertising Cookies: These cookies may be used in order for us to deliver personalized advertisements that are more relevant to you. They also limit the number of times that you see one of our advertisements online and help us measure the effectiveness of our marketing campaigns.

Third Party Cookies: « Hotel Delfini » partners with third party companies for marketing and advertising purposes. These cookies allow us to make more informed decisions about what our customers want from us. Third party companies may employ a mixture of both session and persistent cookies. Any information that they collect is anonymous.

Deleting or Controlling Cookies: If you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled. However, it must be noted that disabling cookies could impair your ability to use the Website and/or prevent you from benefitting in full from the available functions and services. Further information about controlling or deleting cookies visit

12. International Jurisdiction and Applicable law

12.1. Any dispute between you and our Company arising from or in relation to the subject matter of this Privacy Notice shall be governed and construed in accordance with Greek law without reference to its conflict of laws principles and shall be subjected to the exclusive jurisdiction of the competent courts of Athens, Greece.

12.2. If a provision of the present Privacy Notice is canceled by a decision of a competent court as unlawful, invalid or unenforceable, this will not affect the validity and enforceability of the rest of its provisions, which will remain in full force and will be accordingly applied.


13.1. For any request in relation to the protection of your personal data you may contact our Data Protection Officer as follows:

12-14, Chrisostomoy Smirnis str.Moschato, 18344

Athens Greece

Telephone: +302109415373, +32109415364

Fax: +30 210 9415520



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